At SMARTFREEZ, each customer is unique, with unique needs and expectations. That´s why we offer personalized service, through the adoption of a rigorous methodology, which views each opportunity as singular and seeks to provide products, solutions, and services of excellence, based on the latest technologies and innovation, but where meeting supply deadlines and cost optimization is always present.

In accordance with these guiding principles, SMARTFREEZ commits to:

• Prioritize customer satisfaction as a driver of business success by providing the best products, solutions, and cryo processing services, and supporting the satisfaction of needs and expectations, thereby contributing to the development of knowledge for the health and well-being of societies.
• Promote customer loyalty and positively differentiate ourselves in the market through excellent products, solutions, and services in the field of cryo processing.
• Guarantee compliance with all requirements inherent in the products, solutions, and services provided to the customer, as well as the contracted conditions through reliable and optimized processes and procedures.
• Ensure a professionalized and differentiated organization that allows improving quality and compliance in the supply of products, solutions, and services, ensuring greater competitiveness for the customer and greater satisfaction for its employees in performance and valorization of their professional activity.
• Maintain strategic and lasting partnerships with customers and partners, aiming to maximize the ability to create value for customers, partners, and society in general.
• Strengthen relationships with partners and suppliers to establish relationships of trust and sustainability and thus promote the best solutions for the customer.
• Ensure compliance with all legal, regulatory, and normative requirements applicable to the company activities and processes.

SMARTFREEZ invests in continuous improvement and the effectiveness of its Quality Management System and processes, and provides its employees with the knowledge and resources necessary to honor these commitments.

We rely on the commitment, dedication, and dedication of our employees and partners to achieve the common goal: Excellence. The Management of SMARTFREEZ commits to provide the necessary resources for the Quality Policy to be materialized by all our employees and partners, and for the strategic objectives to be achieved, with this policy being one of the instruments supporting the company´s strategic orientation.